Question 1

Should I feed my dog before coming to daycare?

Accepted Answer

Dogs should be fed at least 90 minutes before daycare to help reduce the risk of digestive discomfort or bloat during play.

Question 2

What is the daycare schedule?

Accepted Answer

Daycare includes morning and afternoon play rotations, rest periods, optional lunch, and scheduled drop-off and pick-up times.

Question 3

What is Play My Way?

Accepted Answer

Play My Way is a customized care program for dogs that prefer individual attention, small-group enrichment, or alternative play experiences.

Question 4

What is Assisted Canine Care (ACC)?

Accepted Answer

Assisted Canine Care (ACC) is designed for senior dogs, dogs with medical needs, and dogs requiring additional supervision, medication management, or personalized care.

Question 5

What if I forget to bring my dog’s food?

Accepted Answer

Food can be provided for an additional fee if owners forget to bring their dog's meals.

Question 6

Is there someone staying with my dog overnight?

Accepted Answer

Yes. Trained staff members are on-site 24 hours a day, 365 days a year.

Question 7

What are Lux Suites?

Accepted Answer

Lux Suites are premium overnight accommodations that include private suites, entertainment, window views, and camera access for pet owners.

Question 8

Can you accommodate special dietary needs?

Accepted Answer

Yes. Guests may bring their own food, and special dietary instructions can be accommodated.

Question 9

Can I add enrichment activities to my dog's stay?

Accepted Answer

Yes. One-on-one sessions and enrichment activities such as puzzles, walks, snuggle time, and treat games are available.

Question 10

Do you board puppies, seniors, and special-needs dogs?

Accepted Answer

Yes. The facility welcomes puppies, senior dogs, and dogs requiring medication or special care.

Question 11

What vaccinations are required?

Accepted Answer

Dogs must be current on required vaccinations, including canine influenza protection, before participating in daycare or boarding.

Question 12

How do you keep the facility clean?

Accepted Answer

The facility uses air purification systems and regular sanitization protocols to help maintain a healthy environment.

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